Terms of service
Terms of Service
This website is operated by Glimmer Story. Throughout the website, the terms “we,” “us,” “our,” and “Glimmer Story” refer to Glimmer Story. We provide this website, including the information, products, tools, and services available through it, subject to your acceptance of these Terms of Service and any additional policies or notices referenced on the website.
By accessing our website and/or purchasing from us, you agree to these Terms of Service (“Terms”), including any additional terms and policies referenced herein or made available through links on our website. These Terms apply to all visitors and users of the website, including browsers, customers, and contributors of content.
Please read these Terms carefully before using our website or placing an order. By accessing or using any part of our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not access or use our website or services.
Any new features, services, products, or tools introduced through our website will also be subject to these Terms. We may update or modify these Terms from time to time by publishing the revised version on our website. It is your responsibility to review this page periodically. Your continued use of the website after changes are published constitutes your acceptance of the revised Terms.
Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.
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SECTION 1 — ONLINE STORE TERMS
By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
You agree to use our website and purchase our products only for lawful purposes. You must not use our products, website, or services for any unlawful, fraudulent, or unauthorized activity or in violation of any applicable law.
You must not attempt to introduce viruses, malicious code, harmful files, or any other technology that could interfere with the operation, security, or functionality of our website.
Any violation of these Terms may result in restriction or termination of your access to our website or services, without prejudice to any other rights or remedies available to us under applicable law.
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SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse, restrict, or cancel service or an order where reasonably necessary, including in circumstances involving suspected fraud, unauthorized transactions, misuse of our website, or violation of these Terms.
You understand that information submitted through our website may be transmitted through various networks and may need to be technically adapted to meet the requirements of different networks, devices, or systems.
Payment information submitted through our website is handled through appropriate secure payment processes and third-party payment providers.
You agree not to reproduce, duplicate, copy, sell, resell, distribute, exploit, or commercially use any portion of our website, services, content, or access to our services without our prior written permission.
Section headings are provided for convenience and do not affect the interpretation of these Terms.
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SECTION 3 — ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that the information provided on our website is accurate and up to date. However, occasional typographical errors, inaccuracies, omissions, or outdated information may occur.
The information available on our website is provided for general informational purposes and should not be treated as a guarantee of any particular result.
Our website may contain historical information that is provided for reference and may not reflect current products, prices, availability, or services.
We reserve the right to update, modify, or remove website content at any time. However, we are not obligated to update every piece of information unless required by applicable law.
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SECTION 4 — MODIFICATIONS TO OUR SERVICE & PRICES
Prices of our products may change from time to time without prior notice.
We reserve the right to modify, suspend, discontinue, or change any part of our website, products, or services where reasonably necessary.
We will not be responsible for losses arising solely from changes, interruptions, or discontinuation of website features or services, except where liability cannot legally be excluded.
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SECTION 5 — PRODUCTS & SERVICES
Certain products may be available exclusively through our website and may be available in limited quantities.
Our products are subject to availability and are eligible for return or exchange only in accordance with our Return & Exchange Policy.
We make reasonable efforts to display product photographs, colours, dimensions, descriptions, and other details as accurately as possible. However, the appearance of colours may vary depending on your device, screen settings, lighting, and photography.
Many Glimmer Story pieces are handcrafted. As a result, slight variations in stone colour, shape, size, placement, texture, or finishing may naturally occur. Such variations are part of the character of handcrafted jewellery and may not constitute a defect.
We reserve the right to limit quantities, discontinue products, or restrict sales where reasonably necessary.
Product descriptions, specifications, pricing, and availability may be changed at any time.
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SECTION 6 — ORDERS, BILLING & ACCOUNT INFORMATION
We reserve the right to refuse, cancel, or limit any order where reasonably necessary, including where:
- A product is unavailable.
- There is an obvious pricing or technical error.
- An order appears fraudulent or unauthorized.
- Incorrect or incomplete customer information has been provided.
- There is suspected misuse of promotional offers.
- An order appears to be placed for unauthorized resale or commercial distribution.
- Cancellation is required under applicable law.
If we modify or cancel an order after payment has been received, we will make reasonable efforts to contact you using the information provided with your order.
You agree to provide accurate, complete, and current information when placing an order and to update your information when necessary so that we can process your purchase and contact you regarding your order.
Please review our Return & Exchange Policy for further information regarding eligible exchanges.
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SECTION 7 — PAYMENT
Payments are processed through the payment methods made available on our website.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payment processing may be handled by independent payment service providers. We do not intentionally retain complete payment card details on our own systems where such information is handled by the relevant payment provider.
We are not responsible for interruptions or failures caused by third-party payment providers, although we will make reasonable efforts to assist with genuine payment-related concerns.
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SECTION 8 — CUSTOMIZED ORDERS
Certain Glimmer Story products may be customized according to specifications agreed upon with the customer.
Customized jewellery may require additional production and dispatch time depending on the design, materials, availability, and complexity of the customization.
Once production or customization has commenced, modifications or cancellations may not be possible.
Because customized pieces are created specifically for an individual customer, customized orders are not eligible for return or exchange, except where required under applicable law or where a verified manufacturing or transit issue is covered under our policies.
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SECTION 9 — SHIPPING & DELIVERY
We aim to process and dispatch orders within the timelines mentioned in our Shipping Policy.
Delivery timelines are estimates and may vary depending on the destination, courier service, public holidays, weather conditions, natural calamities, operational disruptions, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate and complete shipping information.
Any applicable international customs duties, import taxes, or destination-country charges may be payable by the customer unless specifically stated otherwise.
Please refer to our Shipping Policy for complete information.
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SECTION 10 — OPTIONAL THIRD-PARTY TOOLS
We may provide access to certain tools, applications, or services operated by third parties.
These third-party services may be provided independently of Glimmer Story, and their use may be subject to the relevant provider’s terms and policies.
Where permitted by law, we are not responsible for issues arising solely from your use of independent third-party tools.
Any new tools or services introduced through our website will also be subject to these Terms.
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SECTION 11 — THIRD-PARTY LINKS
Our website may contain links or integrations that direct you to third-party websites or services.
These websites are not necessarily operated or controlled by Glimmer Story. We do not guarantee the accuracy, availability, security, or content of third-party websites.
Any transaction or interaction you undertake with a third party is subject to that third party’s own terms and policies.
We encourage you to review the relevant third-party policies before providing personal information or completing a transaction.
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SECTION 12 — CUSTOMER REVIEWS, FEEDBACK & SUBMISSIONS
If you voluntarily submit reviews, feedback, suggestions, photographs, ideas, testimonials, or other content to Glimmer Story, you grant us permission to use, reproduce, adapt, publish, display, or share such content for legitimate business, promotional, or marketing purposes, subject to applicable law.
We may moderate, edit, or remove submitted content where we reasonably believe it is unlawful, misleading, offensive, defamatory, abusive, fraudulent, infringes third-party rights, or otherwise violates these Terms.
You confirm that any content submitted by you does not knowingly violate the rights of another person or entity.
You remain responsible for the content you submit.
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SECTION 13 — PERSONAL INFORMATION
Your submission of personal information through our website is governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect information provided to us.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
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SECTION 14 — ERRORS, INACCURACIES & OMISSIONS
From time to time, our website or services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, delivery estimates, or other information.
We reserve the right to correct such errors, update information, or cancel affected orders where reasonably necessary and permitted by applicable law.
If an order is affected by a material error, we will make reasonable efforts to communicate with the customer and provide an appropriate resolution.
Nothing in this section is intended to limit rights or remedies that cannot legally be excluded.
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SECTION 15 — PROHIBITED USES
You are prohibited from using our website or its content:
- For any unlawful or fraudulent purpose.
- To violate applicable laws or regulations.
- To infringe our intellectual property rights or the rights of others.
- To submit false, misleading, or fraudulent information.
- To transmit viruses, malware, or destructive code.
- To interfere with the security or operation of our website.
- To collect or misuse another person’s personal information.
- To spam, phish, scrape, crawl, or harvest website data without authorization.
- To impersonate another person or entity.
- To circumvent or interfere with website security features.
- For any activity that could reasonably harm Glimmer Story, our customers, or our service providers.
We reserve the right to restrict or terminate access to our website where these Terms are violated.
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SECTION 16 — DISCLAIMER & LIMITATION OF LIABILITY
We aim to keep our website and services available and reliable, but we do not guarantee that the website will always be uninterrupted, completely secure, timely, or free from technical errors.
To the maximum extent permitted by applicable law, Glimmer Story shall not be liable for losses arising from circumstances beyond our reasonable control, including third-party service interruptions, courier delays, technical failures, natural calamities, or other unforeseen events.
Nothing in these Terms is intended to exclude, restrict, or limit any liability, warranty, consumer protection, or legal right that cannot lawfully be excluded or limited.
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SECTION 17 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable costs arising directly from your unlawful use of our website, your violation of these Terms, or your infringement of the rights of Glimmer Story or another party.
Nothing in this section limits any rights or remedies that cannot legally be limited.
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SECTION 18 — SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue to remain effective.
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SECTION 19 — TERMINATION
These Terms remain effective while you use our website or services.
You may stop using our website at any time.
If we reasonably believe that you have violated these Terms, engaged in fraudulent or unlawful activity, or misused our website or services, we may restrict or terminate your access to our website, subject to applicable law.
Any obligations that by their nature should continue after termination will remain effective.
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SECTION 20 — ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Return & Exchange Policy, and any other policies or terms published on our website, constitute the agreement governing your use of our website and services, subject to applicable law.
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.
If any ambiguity arises in interpreting these Terms, it will be interpreted in accordance with applicable law.
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SECTION 21 — GOVERNING LAW
These Terms of Service and any separate agreements through which we provide our services shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the appropriate courts in India, subject to any mandatory consumer rights or remedies available under applicable law.
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SECTION 22 — CHANGES TO THESE TERMS
You can review the latest version of these Terms of Service on this page at any time.
We reserve the right to update, modify, or replace any portion of these Terms by publishing the revised version on our website.
It is your responsibility to review this page periodically for changes. Your continued use of the website following the publication of revised Terms constitutes acceptance of those changes, to the extent permitted by law.
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SECTION 23 — CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact us:
Glimmer Story
Email: glimmerstoryshop@gmail.com
Website: www.glimmerstoryshop.com
Last Updated: September 2026