Privacy policy

At Glimmer Story, your trust means everything to us. When you shop with us, you share certain information so that we can process your order, deliver your jewellery, and provide you with a smooth shopping experience. We take the responsibility of protecting that information seriously.

This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or make a purchase through www.glimmerstoryshop.com.

1. Information We Collect

When you browse our website, create an account, place an order, contact us, or subscribe to our communications, we may collect information such as:

  • Your name
  • Mobile number and email address
  • Billing and shipping address
  • Order and purchase details
  • Payment and transaction-related information
  • Information you provide when contacting our customer support
  • Any other information you voluntarily provide to us

We may also automatically receive certain technical information when you use our website, such as your IP address, browser type, device information, and website activity.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders.
  • Arrange shipping and delivery
  • Confirm payments and transactions
  • Provide customer support
  • Communicate with you regarding your orders
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Send promotional or marketing communications where permitted
  • Detect and prevent fraudulent, unauthorized, or potentially harmful activity
  • Comply with applicable legal and regulatory requirements.

3. Payments & Shopify

Our online store is powered by Shopify, which provides the technology that allows us to operate our online store and process your shopping experience.

Payment information is processed through the payment methods and service providers available at checkout. Glimmer Story does not intentionally store complete card, banking, or other sensitive payment credentials on its own systems.

Your information may be processed by Shopify and other trusted service providers where necessary to securely process payments, fulfil orders, provide website functionality, and deliver our services.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties when it is required to operate our business, including:

  • Shopify and website service providers
  • Payment gateways and payment processors
  • Courier and logistics partners
  • Technology and analytics providers
  • Customer-support or communication platforms
  • Professional or legal service providers
  • Government authorities or law-enforcement agencies where legally required

Only information reasonably necessary for the relevant purpose will be shared.

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies to make your browsing experience smoother and to understand how visitors interact with our website.

Cookies may help us remember preferences, maintain your shopping experience, understand website performance, and provide relevant marketing or advertising.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features of the website.

6. Marketing Communications

If you choose to receive communications from us, we may contact you through email, SMS, WhatsApp, or other available communication channels regarding new collections, offers, launches, or other Glimmer Story updates.

You may choose to stop receiving promotional communications at any time by using the unsubscribe option where available or contacting us directly.

Transactional communications relating to your orders may still be sent when necessary.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we take appropriate precautions, we cannot guarantee absolute security of information transmitted over the internet.

8. Third-Party Websites & Services

Our website may contain links, integrations, or services provided by third parties. These third parties may have their own privacy policies and terms.

Glimmer Story is not responsible for the privacy practices or content of external websites that are not operated by us. We encourage you to review their privacy policies before providing personal information.

9. Your Choices & Rights

Depending on applicable law, you may have certain rights regarding your personal information, including requesting access to, correction of, or deletion of your information, or withdrawing consent for certain uses.

To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

10. Children’s Privacy

Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

When information is no longer required, we may securely delete or anonymize it where appropriate.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.

Any updated version will be published on this page with the revised effective date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please reach out to us:

Glimmer Story - Jewellery For Every Story
Email: glimmerstoryshop@gmail.com
Website: www.glimmerstoryshop.com

Last Updated: September 2026