Refund policy

  • Our Promise to You

At Glimmer Story, we believe every jewel should feel as special as the moment you choose it. Each piece is crafted with premium-quality materials and finished with meticulous care by skilled artisans. As many of our designs are handcrafted, subtle variations in the colour, shape, size, or setting of stones may occur — making every piece beautifully unique. We hope that when you open your Glimmer Story box, you feel the same excitement and love that went into creating and choosing that piece for you.

Your trust means more to us than simply completing an order. Every jewel is checked with the same care we would give to something meant for someone we love, which is why it passes through a thorough three-step quality check before being dispatched. In case of a genuine sizing concern, transit damage, or if the piece does not feel right to you, we’ll always do our best to make the experience right through an exchange, subject to the terms of our exchange policy.

  • Exchange Policy

Glimmer Story currently offers exchange only and does not provide monetary refunds.

An exchange may be considered in the following situations:

  • The jewellery is damaged during transit.
  • There is a genuine size-related issue.
  • The product received is significantly different from the product ordered.
  • You are not satisfied with the product due to its fit or appearance, subject to our quality inspection and approval.

The replacement product must be of equal or higher value than the original purchase. If the replacement item has a higher value, the difference will need to be paid by the customer.

All exchanges are subject to product availability.

  • Non-Exchangeable Products

For hygiene and safety reasons, naths, nose pins, and other nose jewellery cannot be exchanged under any circumstances once delivered.

Products purchased as part of a sale, promotional campaign, special discount, or other offer are also not eligible for return or exchange.

  • Bangle & Size-Related Orders

Please make sure you select the correct bangle size before completing your order.

If you require a different size after receiving your order, an exchange may be possible depending on availability.

Some designs may need to be specially made for the requested size, while certain designs may not be available for resizing or customization. In such cases, availability and additional requirements will be communicated by our team.

We recommend contacting our WhatsApp support team before placing the order if you are unsure about sizing or customization.

  • Damage During Transit

Please inspect your package and jewellery carefully as soon as it is delivered.

In case you notice any damage, breakage, missing component, or other issue, please contact us within 72 hours of delivery and provide clear photographs/videos of the product and packaging.

For jewellery supplied with additional links, wires, clasps, or other repair components, these may be used where appropriate. Our team will guide you regarding the best course of action.

Glimmer Story cannot be held responsible for damage caused after the product has been received, worn, altered, repaired, or improperly handled by the customer.

  • How to Request an Exchange

Exchange requests must be raised within 3 days/(72 hours) of receiving your order.

Please email us at:

glimmerstoryshop@gmail.com

Your email should include:

  • Full name
  • Contact number
  • Order number
  • Delivery address
  • Reason for requesting an exchange
  • Clear photographs/videos of the jewellery
  • Clear photographs of the original packaging

Our team will review the request and confirm whether the product qualifies for an exchange.

Do not ship the product back before receiving confirmation from our team.

  • Sending the Product Back

Once your exchange request has been approved:

  •  The product must be dispatched within the same day or the following day.
  • Valid courier tracking details/docket information must be shared with us.
  • The jewellery must be securely packed in its original packaging.
  • All components, accessories, tags, boxes, and other items supplied with the order must be included.
  • We strongly recommend using adequate protective packaging to prevent damage during return transit.

The cost of shipping the product back to Glimmer Story will be borne by the customer.

  • Quality Inspection

Once the returned product reaches us, it will undergo a quality inspection.

The exchange will only be processed if the product is received in acceptable condition and meets the requirements of this policy.

Products that show signs of:

  • Wear or usage
  • Damage caused after delivery
  • Improper handling 
  • Alteration or customization by the customer
  • Missing components
  • Scratches or other damage not attributable to transit

may not qualify for an exchange.

  • Exchange Credit

Once the returned product successfully clears our quality inspection, an exchange credit/credit note will be issued.

The credit can be used towards a future purchase from Glimmer Story and will remain valid for 12 months from the date of issue.

The credit note is not redeemable for cash and cannot be converted into a monetary refund.

Shipping charges for the replacement product sent by Glimmer Story will be borne by Glimmer Story.

  • No Cash Refunds

Glimmer Story follows an exchange-only policy.

We do not offer cash refunds, bank transfers, wallet refunds, or refunds to the original payment method for eligible exchange requests.

  • International Orders

The exchange policy stated above applies only to orders delivered within India.

For international orders, customers are requested to contact our team before placing an order regarding applicable shipping, customs, and exchange conditions.

  • Changes to This Policy

Glimmer Story reserves the right to update, modify, or revise this Return & Exchange Policy whenever required.

Any changes will be reflected on our website, and the updated policy will apply to orders placed after the revised policy is published.

  • Contact Us

For questions regarding returns, exchanges, sizing, or product concerns, please contact our team:

Email: glimmerstoryshop@gmail.com
Website: www.glimmerstoryshop.com

We recommend contacting us before placing an order if you have any questions regarding sizing, customization, product specifications, or exchange eligibility.